Ten Cardinal Rules For Construction Business Owners

by Michael Stone
Construction Programs and Results, Inc.

1. You shall return all phone calls the same day.  You return the call regardless of who it is from, and you don’t make assumptions about what the call may be about. Most importantly, you don’t make excuses about how busy you are.

2. You shall keep ALL appointments, and on time.  An appointment means you have made a promise to another person that you would be there on time. Research has shown that “contractors” are late or don’t bother to show up at all for 30% to 40% of all appointments. You don’t make excuses about how busy you are or what happened —you get to the appointment on time. If there is a problem, you call and let your customer know. That is the way the pros conduct business.

3. You shall present yourself to your customers and the public in a professional manner at all times. This means you are professionally dressed and clean  Always have fresh, clean business cards available to hand out, (with the correct address and phone number on the card). Be articulate in your speech and conduct yourself in a professional manner with an air of success.

4. You shall keep your ego in your pocket. Your customers do not care how much you know until they know how much to care. You keep your ego and your opinions in your pocket, find out what the customer wants, and help them to get it.

5. You shall interview the customer to see if they qualify to buy from you, not if you qualify to sell to them. Find out what the customer wants to do, when they want to do it, who will make the buying decision and what they want to invest in that service. That will qualify the customer, eliminate wasting your time and working for nothing, and vastly increase your sales to leads ratio.

6. You shall get written quotes on all items that exceed $300 on your estimate. Get a firm written price quotation from either a sub or a specialty contractor. If you are computing labor or other costs in house, you will have that number checked by at least one other person before the quote to the customer.

7. You shall determine your correct markup and use it without fail. The pros in our business know exactly what their correct markup is and they use it on each job that they offer a quotation on, and without fail. They never cut their markup on any job regardless the reason.

8. You shall honor your overhead budget at all times, and spend not otherwise. Between November 15 and December 31 you establish your budget for the following year, then you stick to it like glue. No new toys, no buying of anything unless it is in your budget or you have made the necessary adjustments to your sales projections to cover that expense.

9. You shall continue your education on a daily basis. The one and only common thread among all successful contractors is education. You must commit to continuing and ongoing education on a daily basis if you wish to move from the ranks of those that work with their hands to those that make money in this business. Read at least one half hour each day, attend a class or seminar at least once a quarter, attend at least one national trade convention a year and become and remain a student of the business.

10. You shall take a fixed salary from your business each month. You assign yourself (and your spouse if they work in your business) a salary each month and make sure that you take it. You can’t run a construction business of any kind if you can’t pay your own bills.

Read the full article—
www.markupandprofit.com/articles/ten-cardinal-rules

Michael Stone, author of Markup and Profit Revisited, and Profitable Sales, A Contractor’s Guide and the DVD program, “Profitable Estimating Training” has more than five decades of experience in the construction industry. He can be found on the web at www.markupandprofit.com and by email at [email protected].