Self Paced Frequently Asked Questions

How do I get my CE's Reported to the state? 

The Electrical Association is notified when you complete all course requirements. We will submit your credits to the Department of Labor on your behalf. Please save your Certificate of Completion to use with your license renewals. 

How do I receive my Certificate of Completion? 

A Certificate of Completion is issued electronically when you finish all course requirements. You may access your certificate immediately following your completion of the course, or at a later time. On your course you will see a Certificate of Completion button - follow the prompts to access your certificate. OR at the top of this page, sign in to your account. Click on "Hi, *(YourName)" and then click on the my courses tab. Then, on the right side of that screen, click on the "View My Certificate" button. You will be able to download the pdf of the Certificate by clicking the adobe button once the Cert is open. 

Click Here to view step by step instructions

Still not seeing your cert? Wait 15 minutes for the system to generate a certificate. If you are still having issues - Email [email protected] or call 612-827-6117 and we will issue one via email. 

Can I participate without an Internet connection?
To participate, you will need to have access to a broadband Internet connection of 1Mb/s+ for optimal video viewing and navigation. All course content including videos, readings, discussions, and quizzes are located on the platform. Videos are hosted by Vimeo.

What if I’m having issues logging in?
Please make sure you enter the correct username and password. If you have forgotten either of these, click “I forgot my username or password” at the bottom of the login page. If you continue to have issues, email [email protected]

I forgot my password. What do I do?
If you have forgotten either your username or password, click “I forgot my username or password” at the bottom of the login page. You will receive an email with the necessary steps to log in. For your security, the emailed link to change your password expires one hour after it is sent.

Can I download my course materials to be viewed offline?
Course content such as videos, video transcripts, readings, timelines, quizzes, and tests are only available with an internet connection while logged into your account. Some course content, such as PDFs and other files attachments, are available for download to your personal computer or device.

What if I’m having trouble viewing course videos?
There are several scenarios that may interfere with streaming videos on the platform, including your connection speed, browser extensions, and video player.

If your connection speed is good, and you do not have any browser extensions conflicting with the video player, you can reach Support at [email protected]

How do I change my email address?
In order to change your email address, please first log in to your account on NextThought. Then, click on your profile image in the upper right-hand corner of your browser window and click “View Profile”. This will navigate you to your profile page. While viewing the “About” tab, click “Edit Profile” in the upper right-hand corner. Change your email address to your preferred email, and click “Save.” This will change your email on file. You will then be sent an email with a link to verify your email.

How do I change my display name?
Your display name is located within your profile information. To edit your profile, first navigate to your profile by clicking on your profile image in the upper right-hand corner. Then, click “View Profile.” While viewing the “About” tab, click on the “Edit Profile” button in the upper right-hand corner.


Find your “Display Name.” You will either be able to type into the field to change your name or you will need to click the edit icon to the right of your name. If you can type into the field directly, type in your new display name and then scroll to the top of your profile and click “Save.” If you cannot type into this field, click the edit icon. This will open a Request Name Change form. In the form, be sure to type exactly how you would like your name to be displayed, not just the part of your name you’d like to change. Once finished, click “Submit” to submit the form for approval. Once your name has been changed, you will be sent a confirmation email.

How long do I have access to the course after purchase?
You will have access to the course immediately following payment of the course, the course will be available for 3 months following purchase. Once a courses expiration date is expired, that course will no longer be available for continuing education. The Electrical Association will not sell a class with an expired approval code.