FREQUENTLY ASKED QUESTIONS


Q: How do I know which class to take?
A: The type of class you should take depends on which type of electrical license you have. We recommend that you identify your state requirements before registering for a class.

Q: What is the difference between a licensed and an unlicensed class? Are they worth the same amount of credits?
A: Licensed classes are designed for certified electrical license holders, such as Journeyworker, Master and/or Maintenance electricians. 2-hour online licensed classes are worth 2 credits.

Unlicensed classes are designed for registered electricians who do NOT have a Journeyworker, Master and/or Maintenance license. 2-hour online unlicensed classes are worth 2 credits.

Licensed electricians may attend an Unlicensed class for credit, and Unlicensed workers may attend a Licensed class for credit. The amount of credits are the same no matter which type of license you hold.

Q: How do I register for a class?
A: There are two ways you can register for a class:
•    Online
•    Phone: (612) 827-6117 / (800) 829-6117  (M-F 8:00am – 5:00pm).

Q: Do I need my own email address?
A: All information regarding this class, including directions on attending, the class invitation and your course certificate will be sent to the email address you provide upon registration. You may sign up with any email address but must have access to the account that was used at the time of registration to receive important information.

Q: I am an MEA member but the member rate is not available on my account when I register. What should I do?
A: We recommend that you call our office at (612) 827-6117 / (800) 829-6117 (M-F 8:00am – 5:00pm)  so that we can verify your membership. After your membership has been verified, you will be able to log back in and complete your order at the member rate.

Q: I registered for a class but haven't received a confirmation email yet.
A: Orders placed online are processed immediately. If you have not received any communication from us after registering for a class, please contact our office at  (800) 829-6117 (M-F 8:00am – 5:00pm). Class invitations with login details and technology requirements for online classes are sent to each student the day prior to morning classes, and the same day for evening classes.

Q: I am registered for a class. How will I join on the day of the class?
A: Class invitations with login details and technology requirements for online classes are sent to each student the day prior to morning classes, and the same day for evening classes.  Please watch your email for this information and contact us if you have any questions or concerns.  (612) 827-6117 / (800) 829-6117 (M-F 8:00am-5:00pm). We recommend logging into class 1/2 hour before the class begins to make sure your equipment is functioning properly.

Q: Do I need the NEC Code Book for the class?
A: While the NEC Code Book is not required, it is highly recommended as there may be several instances throughout the class where you may want to reference the code book or take notes. If you would like more information on purchasing a code book, please visit our Products Page or call us at (612) 827-6117 /  (800) 829-6117 (M-F 8:00am – 5:00pm).

Q: Do I get a certificate for each class?
A: Certificates are sent to all participants after each class session via email. Your certificate should arrive within 10 business days of the class. If you do not receive your certificate, call (612) 827-6117 / (800) 829-6117 (M-F 8:00am – 5:00pm) to request a copy of your certificate.

Q: How do class credit hours get reported to the states?
A: We will report earned credits to all states in which we have course approval. Please verify that the course you are attending is approved for your credit towards your license. Course approval information is listed on our website under each class. Be sure to notify the instructor when you sign into the class if you have a license other than MN. If you have specific questions regarding course approval or credit reporting, please contact our office at (612) 827-6117 /  (800) 829-6117 (M-F 8:00am – 5:00pm).

Q: What if I have to cancel or reschedule a class?

A: Call (612) 827-6117 /  (800) 829-6117 (M-F 8:00am – 5:00pm) to cancel or reschedule the class.  A transfer fee or cancellation fee may be assessed.