Shipping Policies

We ship within the United States and do not ship internationally or to other US territories. Orders ship by US Mail or UPS and shipping is calculated at the time of checkout on our website.

Shipping may be expedited for an additional charge. Call us at 612-827-6117 or email [email protected] to coordinate expedited shipping.

All orders for items that are currently in stock are processed and shipped within 3-4 business days.

If an item is not in our stock and cannot ship from the publisher or manufacturer promptly, you will be notified.

Orders for Contractor Business Forms ship directly from our printer within 10 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Cancellation Policy

Orders for products may be cancelled as long as we are notified within one business day. Call us at 612-827-6117 or email [email protected] with order details and intent to cancel.

Return Policy

Electrical Association will accept up to 100% returns on all Electrical Association books in saleable condition, for up to one year after the original invoice date. This policy does not apply to custom logoed books or products.

Returned books should be shipped prepaid by traceable means. Also, to ensure proper credit, each carton should be accompanied by a packing list indicating the quantity and title(s) returned, plus the original invoice number and date. Returns must be shipped in sealed cartons, prepaid and addressed to:

     Returns Department
     Electrical Association
     3100 Humboldt Ave S
     Minneapolis, MN 55408

Minnesota Electrical Terms are Net 15

Damaged Goods

If you receive a damaged or defective item, please contact us at 612-827-6117 or email [email protected] with details of the product and the defect within 48 hours of delivery. We may request an image of the damaged/defective item.

A call tag or return label may be issued if necessary. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Payment Policy for Business Products

All new customers placing business product orders with the Electrical Association will be required to prepay for their order in advance. Customers that are required to prepay are identified in the accounting software with a PP after their customer ID number. Distributors with a dependable and timely payment history can be invoiced for their order. In these situations, a purchase order is required in advance before any products ship to their destination.